The difference between prepaid and postpaid lies in the payment method. With prepaid, you have to load a credit balance in advance. You are billed from this. For postpaid, you pay the invoice in arrears. In the case of postpaid contracts, you also get an invoice at the end of the month and the amount is debited from your account. Postpaid contracts need a good credit rating. A credit check is therefore carried out immediately before concluding a contract.

You can use the GB in Switzerland, Serbia, Bosnia and Herzegovina, Montenegro and in EU member states.

In all MTEL shops, via our online shop at mtel.ch, as well as over the phone through our call centre on tel. +41 784 747 474.

Yes, but only to the networks “mts” in Serbia and “m:tel” in Bosnia and Herzegovina.

You can find the list of our roaming partners here.

Yes, of course! Depending on the plan, you can also use the included data in the EU as well as in Serbia, Bosnia and Herzegovina and Montenegro.

Yes, to take your phone number with you, you simply need to send an SMS from your current phone number to the number 499, SMS text: YES. To port your postpaid/subscription phone number, we require a signed authorization form, which you can request from us.

You can buy additional packages at any time. You'll find these here.